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Sunday

Vonage outsourced tech support is NOT based in India

The first time I called Vonage tech support, I wondered if I was talking to someone in India...

Vonage outsourced tech support is NOT based in India: "Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer support to India.

The assumption is usually made in a critical tone of voice, usually in frustration that the support agent was not able to quickly resolve the problem, or seemed ..."

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