Some things change over the years, and some are exactly the same

Some things change over the years, and some are exactly the same: "November 19, 2005By Charles MathewsonThe biggest sources of complaints for Americans are the government, the cable company and the phone company. Their bigness makes it nearly impossible to satisfy customers. Without their bigness, they have no business.Ma Bell, Baby Bell, Nynex, Verizon. The name changes. It's still the Phone Company. Generations of corporate conditioning have made us all humbled by the telecommunication giant.For those of you too young to know, or too old to remember, The Bell System had a vise grip on its customers. The Phone Company (the name popularized in the great anti-hero flick 'The President's Analyst') owned the lines, the switchboards and the telephones it installed in homes. "